The Southwest Airlines Way (häftad, eng)

Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.

Format	Häftad
Omfång	336 sidor
Språk	Engelska
Förlag	McGraw-Hill Education - Europe
Utgivningsdatum	2005-06-16
ISBN	9780071458276