Service Level Manager (häftad, eng)

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Format	Häftad
Omfång	152 sidor
Språk	Engelska
Förlag	BCS Learning & Development Limited
Utgivningsdatum	2017-07-31
ISBN	9781780172941