The classic international bestseller, updated for the hybrid work world, including a new chapter on virtual communication.Excellent communicating skills have always been crucial to success in leadership and management roles—and that’s one of the reasons the first edition of this book,
Mastering Communication at Work, has been an international bestseller taught at universities and referred to by leading CEOsIn the years since it was first published, it’s been the go-to “communication playbook,” helping leaders develop strategic responses and communication tactics with clear, actionable advice.
What’s changed in the last ten years? Well, nothing—and everything.
The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generationYou still need to “match your listener’s tendency” and “validate,” and you still need to guard against “defensiveness.” What has changed is how some of the fundamentals and challenges are applied and met in today’s world—both real and virtual, in remote and on-site working environments.
Mastering Communication at Work,
2nd Edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studiesThroughout, you’ll find practical, hands-on advice and strategies that can help you reach your potential when preparing for big conversations and important presentations, help you reduce everyday stress and improve your organization’s performance at every level.
| Format |
Inbunden |
| Omfång |
256 sidor |
| Språk |
Engelska |
| Förlag |
McGraw-Hill Education |
| Utgivningsdatum |
2021-03-15 |
| ISBN |
9781260474121 |
