Good Services (häftad, eng)

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users.

Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don''t.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Format	Häftad
Omfång	224 sidor
Språk	Engelska
Förlag	BIS Publishers B.V.
Utgivningsdatum	2020-02-10
ISBN	9789063695439