Getting Past No (häftad, eng)

We all want to get to yes, but what happens when the other person keeps saying no?

How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?

In Getting Past No, William Ury of Harvard Law School''s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partnersYou''ll learn how to:

- STAY IN CONTROL UNDER PRESSURE
- DEFUSE ANGER AND HOSTILITY
- FIND OUT WHAT THE OTHER SIDE REALLY WANTS
- COUNTER DIRTY TRICKS
- USE POWER TO BRING THE OTHER SIDE BACK TO THE TABLE
- REACH AGREEMENTS THAT SATISFY BOTH SIDES'' NEEDS

Getting Past No is the state-of-the-art book on negotiation for the twenty-first centuryIt will help you deal with tough times, tough people, and tough negotiations. You don''t have to get mad or get even. Instead, you can get what you want!