Human-centred design for IT service management (häftad, eng)

Human-centred design is about empathising with the user-experience, whereas IT service management provides processes and technology to support users. And here lies the disconnect. This is where Human-centred design can help. It puts people first to understand their experiences and, perhaps more importantly, the barriers within IT departments themselves

Format	Häftad
Omfång	174 sidor
Språk	Engelska
Förlag	TSO
Utgivningsdatum	2022-11-17
ISBN	9780117093850