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Call Centers For Dummies (häftad, eng)
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million peop...
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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction.
In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.
The ultimate call center guide, now revised and updatedThe authors have helped over 60 companies improve the efficiency and effectiveness of their call center operationsOffers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.
The ultimate call center guide, now revised and updatedThe authors have helped over 60 companies improve the efficiency and effectiveness of their call center operationsOffers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Format | Häftad |
Omfång | 384 sidor |
Språk | Engelska |
Förlag | John Wiley & Sons Inc |
Utgivningsdatum | 2010-09-17 |
ISBN | 9780470677438 |
Specifikation
Böcker
- Häftad, 384, Engelska, John Wiley & Sons Inc, 2010-09-17, 9780470677438
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Specifikation
Böcker
- Format Häftad
- Antal sidor 384
- Språk Engelska
- Förlag John Wiley & Sons Inc
- Utgivningsdatum 2010-09-17
- ISBN 9780470677438